Question 1

How do I know which treatment is right for me?

Accepted Answer

The best way to find out is with a complimentary consultation. Santa will assess your skin, discuss your goals, and recommend a personalized treatment plan. Every patient is different — what works beautifully for one person may not be the ideal first step for another. We never take a one-size-fits-all approach.

Question 2

Do you offer free consultations?

Accepted Answer

Yes. We offer complimentary consultations for all new patients. You can book online through our Contact page or call us at (817) 328-0328. Consultations are typically 30–45 minutes and include a full skin assessment.

Question 3

What should I expect at my first visit?

Accepted Answer

Your first visit begins with a thorough skin assessment and a conversation about your concerns and goals. Santa will walk you through your treatment options, explain what each procedure involves, and answer any questions you have. There's no pressure — we want you to feel completely informed and comfortable before committing to anything.

Question 4

Do I need a referral from a doctor?

Accepted Answer

No referral is needed. You can book directly with us. All treatments are performed under the medical oversight of our Medical Director, Dr. Jonathan Heistein, a board-certified plastic surgeon.

Question 5

What is Morpheus8 and what does it treat?

Accepted Answer

Morpheus8 is a fractional radiofrequency microneedling device that remodels collagen deep within the skin. It's highly effective for skin laxity, fine lines, acne scars, enlarged pores, and uneven texture on the face, neck, and body. Most patients see continued improvement for up to three months after treatment.

Question 6

What is the difference between Thermage and Ultherapy?

Accepted Answer

Both are non-invasive skin tightening treatments, but they work differently. Thermage uses radiofrequency energy to heat the deep layers of skin and stimulate collagen — it's excellent for overall skin tightening and is particularly popular for the eyes and body. Ultherapy uses focused ultrasound to target the deeper foundational layers typically addressed in a surgical facelift, making it ideal for lifting the brow, chin, and neck. During your consultation, we'll help you determine which is the better fit for your anatomy and goals.

Question 7

How many laser hair removal sessions will I need?

Accepted Answer

Most patients require 6–8 sessions spaced 4–6 weeks apart for the face and 6–8 weeks apart for the body. Hair grows in cycles, and laser energy is only effective during the active growth phase — which is why multiple sessions are necessary. After completing a full series, most patients experience permanent hair reduction of 80–90%.

Question 8

What is an IPL FotoFacial?

Accepted Answer

IPL (Intense Pulsed Light) FotoFacial is a non-invasive light-based treatment that targets sun damage, brown spots, broken capillaries, redness, and rosacea. It works by delivering broad-spectrum light pulses that are absorbed by pigment and vascular lesions, causing them to break down and fade. A series of 3–5 treatments is typically recommended for optimal results.

Question 9

Can treatments be combined?

Accepted Answer

Absolutely — and often the best results come from combining complementary treatments. For example, pairing Morpheus8 with IPL addresses both skin texture and pigmentation simultaneously. Santa will design a treatment plan that sequences and combines procedures safely and effectively for your specific skin concerns.

Question 10

Are these treatments safe for all skin types?

Accepted Answer

Most of our treatments are safe for a wide range of skin types, including darker skin tones. Our SPLENDOR X laser, for example, is specifically designed to treat all Fitzpatrick skin types safely. During your consultation, we'll evaluate your skin type and customize settings accordingly. Safety is always our first priority.

Question 11

How much downtime should I expect?

Accepted Answer

It depends on the treatment. Thermage and Ultherapy have virtually no downtime — most patients return to normal activities immediately. IPL may cause mild redness and darkening of spots for 5–7 days. Morpheus8 typically involves 2–5 days of redness and mild swelling. Chemical peels may cause peeling for 3–5 days. We'll give you detailed aftercare instructions and set realistic expectations before every treatment.

Question 12

Is laser hair removal painful?

Accepted Answer

Most patients describe the sensation as a quick snap or mild heat — similar to a rubber band flick. Our SPLENDOR X system includes a built-in cooling mechanism that significantly reduces discomfort. Sensitivity varies by treatment area, but the vast majority of patients tolerate it very well.

Question 13

Are there any contraindications I should know about?

Accepted Answer

Yes — certain conditions and medications can affect your eligibility for specific treatments. For example, active skin infections, certain autoimmune conditions, pregnancy, and some photosensitizing medications may be contraindications. We conduct a thorough health intake at your consultation to ensure every treatment is safe and appropriate for you.

Question 14

How soon will I see results?

Accepted Answer

It varies by treatment. IPL results are often visible within 1–2 weeks as pigmentation fades. Laser hair removal shows progressive reduction after each session. Morpheus8, Thermage, and Ultherapy stimulate collagen production, so results develop gradually over 3–6 months — with many patients seeing continued improvement long after their last session.

Question 15

How long do results last?

Accepted Answer

Laser hair removal results are permanent for most hair follicles treated, though occasional maintenance sessions may be needed. Skin tightening treatments like Thermage and Ultherapy can last 1–2 years depending on your age and skin condition. IPL results can be maintained with annual touch-up sessions and good sun protection. We'll discuss realistic longevity expectations for your specific treatment plan.

Question 16

Do I need maintenance treatments?

Accepted Answer

For most treatments, periodic maintenance helps preserve and extend your results. We'll recommend a maintenance schedule tailored to your treatment plan and skin goals. Many of our patients come in once or twice a year for touch-ups as part of an ongoing skincare routine.

Question 17

Who performs the treatments?

Accepted Answer

All treatments are performed by Santa Guajardo-Burkhart, our founder and master laser specialist with over 30 years of experience. Santa is a Lumenis-certified trainer and was personally trained by renowned plastic surgeon Dr. Michael Bitter. All treatments are conducted under the medical oversight of Dr. Jonathan Heistein, our board-certified plastic surgeon and Medical Director.

Question 18

Where are you located?

Accepted Answer

We are located at 521 W Southlake Blvd, Suite 100, Southlake, TX 76092. We serve patients from Southlake, Westlake, Colleyville, Grapevine, Keller, and the greater DFW area. Free parking is available on site.

Question 19

What are your hours?

Accepted Answer

We are open Monday through Friday, 9:00 AM to 5:00 PM. Saturday appointments are available by request. We are closed on Sundays. To schedule, call (817) 328-0328 or use our online booking form.

Question 20

Do you accept insurance?

Accepted Answer

Our treatments are elective cosmetic procedures and are not covered by health insurance. We accept all major credit cards. Please contact us to ask about financing options or package pricing for treatment series.

Frequently Asked Questions

Getting Started

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Safety & Downtime

Results & Expectations

About Our Practice

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